FAQ

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  1. Go to your online bill.
  2. If you are eligible, a ‘Request Refund’ button will be available there. Have your bank routing number and account number on hand.
  3. Click the ‘Request Refund’ button, complete the short form that appears, and in most cases funds will be direct deposited to your account in about 48-72 business hours. 
  4. If your bill shows the credit balance is on a previous term, click in the Term Detail box above your name and work your way back until you find the term with the refund button.

For Standard, Express and Overnight Delivery:

Student Financial Services
Plymouth State University
17 High Street, MSC 19
Plymouth, NH 03264
(603) 535-2338

Since many of the charges that appear on your bill are actually generated by other University offices, you will need to speak to the originating office.

The negative sign indicates an overpayment of the bill and you may be eligible for a refund. This question comes to us most often from newly admitted students who have not yet incurred any charges but have paid the tuition/housing deposit. The bill simply is informing you we have received your deposit payment.

Yes, you can pay by credit or debit card. However, please be advised that a 2.75% transaction fee will be charged by Nelnet Business Solutions. (There is no charge for paying by electronic check.)

If your financial aid is “guaranteed” by the due date your classes will not be dropped. However, if financial aid does not cover the entire bill and an “out of pocket” payment is due from you to cover the remaining balance, that payment needs to be received by us before the due date. We assess 1.5% interest on the outstanding balance after the due date and courses can be dropped.

If by the end of the first week of the term we have not received your financial aid funds and posted them as a payment to your account, please call the Student Financial Services Office immediately at (603) 535-2338. It typically means that you have missed a step in the financial aid process, such as completing the Master Promissory Note.